IBT is an authorized provider, with coverage spanning the United States, of on-site and depot
maintenance contracts from low priority to mission critical
equipment. For On-site factory-trained technicians arrive
on location within 24-48 hours of service call.
Technicians are equipped with the parts needed to perform
repair on first visit. For Depot repairs send your printer
to one of our convenient depot locations IBT will diagnose
problem and provide a free repair estimate.
Authorized repair performed within 48 hours of approval.
Depot service plans available. Each barcode printer repair
includes guaranteed workmanship, realignment and return
to factory specifications utilizing only
OEM parts. Our technicians perform thorough testing
to ensure proper performance.
In addition, all repairs
receive IBT’s standard 8 point service check
- Clean and reset all sensors to factory specifications
- Adjust torsion rate and tension on ribbon clutches
- Clean and adjust print head and platen roller for optimum print quality
- Adjust tension on belts, motors and springs for smooth operation
- Clean and reset all electrical connections
- Lubricate and adjust moving parts to factory specifications
- Print test labels to ensure proper communication & correct printer performance
- Clean inside and outside of printer housing
Barcode Service Solutions offers service and
support of R/F Data Collection Systems, Barcode Label
Printers, Terminals, Wedges, Scanners, and POS equipment. Service is
all that we do so we can provide our clients with fast
response and valued extras that make your data collection
systems work at peak performance. Annual maintenance
contracts are available as well as hourly rates.
Protect your barcode, data capture, point-of-sale, and laser through annual service plans. in the event of malfunction or breakdown, service plans serve as "insurance" for your equipment. Complete repair security provides peace of mind for your business.
Onsite Service Plans
No authorization required for on-site service plans, call with service plan number and technicians are dispatched.
Technicians arrive on-site within 24-48 hours wtih fully stocked service packs to complete repairs on the first visit.
Unlimited repairs, travel time, all parts and labor (excluding printheads) are included under the on-site service plan.
On-site service throughout the United States.
Response times available are:
Standard (within 24-48 hours)
Depot Service Plans
Next Business Day (within 24 hours)
Same Day (within 4 hours)
With just an RMA, equipment is sent to one of our convenient depot locations for repair.
Unlimited repairs, standard return shipping, all parts and labor (excluding printheads) are included under the depot service plan.
Depot repair centers are across the United States.
Repairs are performed within 48 hours of approval.
Time and Material Repairs
Need your equipment repaired without the commitment of a contract? Time-and-material repairs may be the answer for you. Depot repairs are performed by sending damaged equipment to Astron Wireless / Integrated Barcode for a repair, with turn times as quick as 2 business days. If onsite repair is what you need, we can send a technician to your site to get your equipment back up and running in as little as 1 business day.
Staging & Integration
Astron Wireless / Integrated Barcode provides various staging and testing services, including:
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- Receiving & storing inventory from all vendors and manufacturers
- Perform customer defined configuration(s)
- Record serial numbers and report damaged equipment
- Application software loading
- Run performance testing according to specifications and requirements
- DOA management
- Real-time asset tracking
- Repackage and ship equipment to scheduled locations
We represent most all manufactures, including:
Sato, Zebra, Datamax, Eltron, Welch Allyn/HHP, PSC, PSION Teklogix,
Teklynx, Symbol Tech./ Telxon.